Cx Quality Expert
2 days ago
Are you a detail-oriented and results-driven professional looking for a challenging role? Do you have a passion for delivering exceptional customer experiences?
Manpower Ireland is seeking a highly skilled Cx Quality Expert to join our team and work closely with our CX-Quality team at Dropbox. In this role, you'll be responsible for identifying areas of improvement in customer support agent performance, providing actionable feedback, and collaborating with vendor quality teams to ensure alignment with Dropbox's CX quality standards.
You'll also participate in calibration meetings, analyze customer sentiment, and partner with leadership on coaching and performance management. Additionally, you'll have the opportunity to drive automation initiatives and contribute to the development of improved tools and processes.
With a focus on quality and excellence, you'll help shape the future of customer experience at Dropbox.
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CX Quality Analyst
3 weeks ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeCompany Description Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries. We believe technology should get out of the way, so...
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CX Quality Analyst
3 days ago
Dublin, Dublin City, Ireland ManpowerGroup Ireland Full timeCompany DescriptionDropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.We believe technology should get out of the way, so there's...
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CX Quality Analyst
13 hours ago
Dublin, Dublin City, Ireland TN Ireland Full timeCompany DescriptionDropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.We believe technology should get out of the way, so there's...
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Quality Assurance Coordinator
3 days ago
Dublin, Dublin City, Ireland ManpowerGroup Ireland Full timeAbout DropboxDropbox is a pioneering cloud-based storage company that empowers individuals and businesses to achieve their goals through seamless collaboration and productivity tools. Our mission is to simplify the way people work together, and we're committed to delivering innovative solutions that meet the evolving needs of our customers.CX Quality...
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CX Performance Analyst
3 days ago
Dublin, Dublin City, Ireland ManpowerGroup Ireland Full timeAbout the TeamThe CX Quality team plays a vital role in driving excellence in customer experience across all touchpoints. We're a collaborative, results-driven group passionate about delivering exceptional value to our customers. If you share this commitment to quality and customer satisfaction, we encourage you to apply for this exciting opportunity.
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Support Quality Expert
3 days ago
Dublin, Dublin City, Ireland ManpowerGroup Ireland Full timeAbout ManpowerGroup IrelandManpowerGroup Ireland is a leading workforce solutions provider dedicated to helping companies find, engage, and manage the right talent to achieve their business goals. Our commitment to innovation, flexibility, and customer-centricity drives us to deliver exceptional service and support to our clients and candidates alike.CX...
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CX Excellence Lead
11 hours ago
Dublin, Dublin City, Ireland TN Ireland Full timeTN Ireland OverviewWe're building the next great technology company, partnering with ManpowerGroup to support our contractor recruitment program across EMEA.Job RoleThis Customer Experience Quality Analyst will focus on improving agent performance and providing high-quality support to customers.Responsibilities:Review agent performance and provide actionable...
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CX E-Learninig Content Specialist
3 weeks ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeCompany Description Dropbox builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, we're transforming everyday workflows and entire industries.We believe technology should get out of the way, so there's...
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Quality Assurance Coach
3 days ago
Dublin, Dublin City, Ireland Manpower Ireland Full timeWe're Manpower Ireland, a world leader in workforce solutions, partnering with Dropbox to deliver an outstanding customer experience. We're now hiring a Quality Assurance Coach - Customer Support to join our dynamic team.Your primary responsibility will be to collaborate with our CX-Quality team to develop and implement quality assurance processes that...
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Dublin, Dublin City, Ireland Amazon Data Services Ireland Limited Full timeCareer ProgressionAs a Data Center Commissioning Engineer, you will learn the commissioning process by shadowing the project lead commissioning engineers. This on the job training will focus on both Electrical and Mechanical systems. You will spend time with each discipline during which you will learn all aspects of the critical systems. You will also learn...
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Quality Assurance Expert
5 days ago
Dublin, Dublin City, Ireland Mastercard, Inc. Full timeOur PurposeAt Mastercard, we believe that quality matters. That's why we're dedicated to delivering high-quality software solutions that meet the needs of our stakeholders, including consumers, merchants, issuers, and governments.We're looking for a skilled Quality Assurance Expert to join our team and help us build and ship better products. As a Quality...
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Quality Assurance Coach
11 hours ago
Dublin, Dublin City, Ireland TN Ireland Full timeAbout the RoleAs a Customer Experience Quality Analyst at TN Ireland, you'll play a critical role in shaping the customer support experience.Key Accountabilities:Evaluate agent performance and develop targeted improvement plans.Foster collaboration between teams to drive consistency in CX standards.Deliver coaching sessions to enhance agent skills and...
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Pharmaceutical Quality Expert
3 days ago
Dublin, Dublin City, Ireland Astellas Full timeAstellas prioritizes innovation and quality, fostering a culture of continuous improvement.We empower our staff to pursue brilliant science and convert it into tangible benefits for patients.As a Pharmaceutical Quality Expert, you will be responsible for fostering a culture of cGMP & Quality awareness.The OpportunityYou will work closely with Quality...
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Quality Assurance Expert
11 hours ago
Dublin, Dublin City, Ireland TN Ireland Full timeTN Ireland is currently looking for a Quality Assurance Expert to join our collaborative and dynamic test team. As a Quality Assurance Expert, you will be responsible for providing expertise in testing methodologies and strategies to ensure that our software solutions meet the highest standards of quality.The successful candidate will be able to demonstrate...
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Quality Control Expert
5 hours ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeAbout the RoleThe Quality Control Expert will work closely with management to support and drive quality results. This includes monitoring rep performance, providing coaching and training, and collaborating with the training department as needed.Reviews and enhances rep performance data to identify trends and areas for improvement.Develops and delivers...
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Quality Assurance Expert
4 days ago
Dublin, Dublin City, Ireland Esw Full timeQuality Assurance Team MemberWe are recruiting a seasoned Automation Quality Specialist to join our Quality Assurance team in Madrid.In this role, you will play a critical part in ensuring the highest standards of quality in our e-commerce platform.Your key responsibilities will include:Designing and implementing automated testing frameworks to increase...
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Quality Assurance Expert
1 day ago
Dublin, Dublin City, Ireland IMSM Full timeWe are seeking an experienced Quality Assurance Expert to join our team at IMSM. As a key member of our quality assurance department, you will play a critical role in ensuring that our services meet the highest standards of quality and excellence.About the Job:You will be responsible for conducting quality audits and assessments to identify areas for...
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Content Quality Expert
7 hours ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob Description:The role of the Content Quality Expert is to monitor, evaluate, counsel and document employee quality performance. This includes providing coaching assistance as needed to meet goals and expectations. The ideal candidate will work closely with management to support and drive quality results.Responsibilities include:Monitoring and enhancing...
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Quality Assurance Expert
5 hours ago
Dublin, Dublin City, Ireland TN Ireland Full timeTN Ireland is seeking a Quality Assurance Expert to join our team. As a key member of our QA team, you will be responsible for ensuring the highest level of quality in our software solutions.Key Responsibilities:Develop and execute test plans and test cases to ensure high-quality software solutionsCollaborate with cross-functional teams to identify and...
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Quality and Compliance Expert
4 hours ago
Dublin, Dublin City, Ireland Sigmar Recruitment Full timeRole SummaryThe Quality and Compliance Expert will be responsible for ensuring that all medical products meet regulatory requirements. This includes maintaining product registrations, acting as EUAR and UKRP, and managing post-market actions.Main AccountabilitiesMaintain product registrations in all territories.Act as EUAR and UKRP for partners.Manage...