Cx Quality Expert

2 days ago


Dublin, Dublin City, Ireland Manpower Ireland Full time

Are you a detail-oriented and results-driven professional looking for a challenging role? Do you have a passion for delivering exceptional customer experiences?

Manpower Ireland is seeking a highly skilled Cx Quality Expert to join our team and work closely with our CX-Quality team at Dropbox. In this role, you'll be responsible for identifying areas of improvement in customer support agent performance, providing actionable feedback, and collaborating with vendor quality teams to ensure alignment with Dropbox's CX quality standards.

You'll also participate in calibration meetings, analyze customer sentiment, and partner with leadership on coaching and performance management. Additionally, you'll have the opportunity to drive automation initiatives and contribute to the development of improved tools and processes.

With a focus on quality and excellence, you'll help shape the future of customer experience at Dropbox.


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