Frontline Office Coordinator

1 day ago

Naas, Co Kildare, Ireland beBeeProfessional Full time
Job Description:

The primary objective of this role is to provide exceptional front-of-house service to customers in our office, while also serving as the first point of contact on our phone lines and handling administrative tasks. This position ensures first-class service to clients.

Key Responsibilities:
  • First point of contact for our phone lines, directing calls to the relevant parties
  • Providing a high level of customer service to our clients
  • Opening and distribution of post
Customer Service Skills:
  • Friendly rapport with customers as the first point of contact for Arachas
  • Welcoming of customers to the office location along with ensuring relevant documentation is completed on arrival
Team Collaboration and Compliance:
  • Collaborating with team members
  • Working alongside a team to ensure the company objectives
  • Ensuring customer queries are directed to the relevant teams
Requirements:
  • Ability to work in a team environment
  • Strong communication skills are essential
  • Possess a positive, can-do attitude with the ability to adapt to and embrace change
  • Attention to detail
  • Possess the ability to manage deadlines and prioritise workload
  • The ability to prioritise workloads and adapt to unforeseen events
Person Specification:
  • Experience working in a similar role
  • Proficient in Office, including Outlook, Word and Excel
  • Friendly and assertive manner on the phone
  • Ability to develop relationships with insurers and clients
  • Willingness to learn and develop
  • Strong work ethic
  • Commitment to ongoing professional development

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