Operational Community Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBeeCommunity Full time €31,500 - €42,500
Job Description

We are seeking a skilled operations professional to drive the success of our online community.

  • Key Responsibilities:

Resolve User Inquiries: Assist users with their queries in a timely and empathetic manner.

  • Product Knowledge: Develop and maintain in-depth knowledge of products and services.
  • Decision Making: Make well-balanced decisions that promote the interests of our community.
  • Communication Skills: Possess strong verbal and written communication skills, with a focus on empathy and accuracy.

Additionally, you will be responsible for identifying and resolving issues reported by users, utilizing market-specific insights and data analysis to enhance user experience.

Essential Competencies:

  • Resilience: Demonstrate personal resilience in a pressured and fast-paced environment.
  • Adaptability: Exhibit high adaptability and a positive approach to challenges.
  • Problem Solving: Apply problem-solving skills to identify inefficiencies and suggest solutions.
  • Teamwork: Collaborate effectively as part of a team.

Candidate Requirements:

  • Languages: Proficient in market language and English.
  • Cultural Understanding: Possess cultural understanding of the market.
  • Office Experience: Preferably experienced in working in an office environment.

Benefits:

  • Health Insurance: Comprehensive health insurance coverage.
  • Annual Leaves: 25 days of annual leave.
  • Training & Development: Extensive training and development opportunities.
  • Wellness Programs: Access to wellness programs.

Additional Information:

  • Salary: €31,500 per annum.
  • Location: Dublin 18.
  • Working Hours: 37.5 hours/week, Monday to Sunday.


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