Community Operations Specialist

5 days ago

Dublin, Dublin City, Ireland beBeeCommunityOperator Full time €32,350 - €62,350

Job Overview

As a key member of our operations team, you will play a vital role in supporting the growth and success of our community. Your primary responsibility will be to provide exceptional customer service, responding to user inquiries with empathy, accuracy, and speed.


The ideal candidate will be knowledgeable about our products and community standards, able to make informed decisions and take ownership of resolving issues efficiently. Strong interpersonal skills, verbal and written communication skills, and a bias towards doing what's right are essential for this role.


Additionally, you will be responsible for monitoring reports of abuse on our platform, enforcing our Terms of Use, and reviewing reported content within agreed turnaround times and standards of quality.


We are seeking a highly adaptable and proactive individual who can thrive in a fast-paced environment, prioritizing tasks effectively and consistently hitting KPIs on time.

Key Responsibilities:

  • Provide exceptional customer service, responding to user inquiries with empathy, accuracy, and speed
  • Be knowledgeable about our products and community standards
  • Make informed decisions and take ownership of resolving issues efficiently
  • Monitor reports of abuse on our platform
  • Enforce our Terms of Use
  • Review reported content within agreed turnaround times and standards of quality
  • Prioritize tasks effectively and consistently hit KPIs on time

Required Skills and Qualifications:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • High adaptability and positive approach to challenges
  • Ability to make decisions and solve problems
  • Effective time management and prioritization skills
  • Ability to work as part of a team

Benefits:

  • Health Insurance
  • 25 days Annual Leaves
  • Extensive Training & Development
  • Access to Wellness Programs
  • Tax Saver Travel Card
  • Bike to Work Scheme

Further Details:

  • Location: Dublin 18
  • Working hours: 37.5 hours / week Monday to Sunday (including Bank Holidays)
  • Shift: Day (9am to 5.30pm) / Evening (6pm to 2am)
  • Pay Schedule: Monthly
  • Contract Type: Permanent Full-Time Contract

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