Lead Reservations Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomerService Full time €28,000 - €42,000
Job Overview

We are seeking a highly skilled and motivated Reservation Expert to join our team. As a Reservation Agent, you will be responsible for delivering exceptional customer service and ensuring that guests' needs are met to the highest standard.

This is an exciting opportunity to enhance your career and make a meaningful impact in a supportive environment.

Main Responsibilities
  • Manage guest reservations to meet or exceed expectations.
  • Provide detailed information about hotel facilities and pricing.
  • Upsell other areas of the hotel or properties within the group.
  • Set correct expectations before a guest's stay.
Requirements
  • Exceptional customer service skills.
  • Ability to work independently and take initiative.
  • Outstanding communication skills.
  • Capability to remain calm under pressure.
  • Desired experience in a 3/4-star hotel environment.
Benefits

Dalata Hotel Group offers opportunities for growth and development through our Academy programs.

We promote from within and strive for success, enthusiasm, and responsibility in everything we do.

Ours is a culture of integrity, fairness, and inclusion where you can flourish and develop your talents.



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