Luxury Resort Reservations Specialist

4 days ago


Dublin, Dublin City, Ireland beBeeReservations Full time €45,000 - €55,000

Job Opportunity: Luxury Resort Reservations Specialist

We are currently recruiting a Luxury Resort Reservations Specialist to oversee the reservations process for individual and group bookings.

Main Responsibilities:

  • Contribute to maximizing room revenue.
  • Provide exceptional customer service and support.
  • Maintain accurate records of reservations, dates, prices, market segmentation, sources, etc.
  • Manage no-show and cancelled reservations in accordance with hotel policy.
  • Collaborate with the Sales team to convert leads into confirmed bookings.
  • Liaise with the Reservations Manager to optimize room revenue, assist with daily, weekly and monthly revenue reporting.
  • Offer detailed information about hotel facilities and pricing.
  • Promote and upsell estate amenities.
  • Manage group blocks, cut off dates, deposits, and contracts.

Requirements:

  • A minimum of two years' experience in a hotel reservations/front office role.
  • Familiarity with Hotsoft is an asset.
  • Excellent communication and interpersonal skills.
  • An organized and efficient hospitality professional with strong multitasking ability and flexibility.


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