Enterprise Onboarding Lead

3 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

**Company Overview**

TN Ireland operates in an agile environment, fostering a culture of collaboration, growth, and innovation. We prioritize delivering value to our clients by working closely with stakeholders to achieve meaningful outcomes.

About the Job

We are seeking a Global Customer Success Manager to drive onboarding success and guide a team responsible for seamless product deployment and adoption. As a leader and mentor, you will empower your team, inspire collaboration, and drive efficiency through structured processes.

You will work closely with senior leadership, product teams, and customer success managers to ensure smooth transitions from sales to full product adoption. Your insights and strategic approach will help shape the future of implementation processes and enhance the overall customer experience.

Key Responsibilities:

  • Develop tailored implementation strategies for enterprise clients based on their workflows and business needs.
  • Collaborate with internal teams to ensure potential risks and challenges are proactively addressed.
  • Partner with Customer Success to ensure a seamless transition from sales to implementation, post-launch support, and product adoption.
  • Drive process improvements to enhance efficiency, accuracy, and scalability within the onboarding framework.
  • Mentor and lead a team of Onboarding Managers, ensuring successful processes and continuous professional growth.

About You

Qualifications:

  • At least 3 years of experience leading a team in Onboarding Management, Implementation Management, or Professional Services.
  • Strong background in managing enterprise client relationships and delivering SaaS solutions in a global setting.
  • Hands-on experience with SaaS implementations, system integrations, and technical configurations.
  • Familiarity with SQL/NoSQL databases.
  • Ability to manage multiple priorities in a fast-paced environment, demonstrating resilience and adaptability.
  • Strong communication skills in English.
  • Knowledge of software delivery lifecycles and experience with tools such as JIRA & Confluence.

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