Customer Experience Quality Specialist

1 day ago

Dublin, Dublin City, Ireland beBeeQuality Full time €80,000 - €100,000
Senior Quality Assurance Professional

This role seeks a seasoned expert in quality assurance to collaborate with cross-functional partners and drive excellence in customer experience.


About the Opportunity:

This is a unique chance to leverage your expertise in quality assurance, quality analysis, or quality specialist roles within high-volume customer support environments.


Key Qualifications:
  • Extensive experience in quality assurance, quality analysis, or quality specialist roles.
  • Proven track record of evaluating customer interactions, identifying trends, and delivering actionable insights.
  • Strong ability to work collaboratively with cross-functional teams to drive quality improvements and enhance the customer journey.

A Day in the Life:
  • Striving for Excellence: maintaining high standards for quality while holding yourself and others accountable.
  • Collaborative Mindset: working effectively with cross-functional peers and teams.
  • Presenting and Influencing: developing action plans, business cases, and data-driven reports to present at all levels of the organisation.
  • Analysis and Coaching: objectively analyzing performance and providing regular feedback, adapting approach to suit audience, and maintaining confidentiality.
  • Problem-Solving: quickly identifying root causes and subtle issues, proposing effective solutions using logic, and utilizing available resources.
  • Time Management: prioritizing correctly, focusing on key tasks, staying organized to ensure successful multitasking.

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