Onboarding Experience Manager
3 days ago
Benjamin Finance Overview
We are a well-funded, international startup with a strong focus on Family Offices and the Corporate Services industry.
Our mission is to deliver seamless onboarding within 24 hours and unmatched customer engagement and service.
The RoleThis position will be responsible for driving excellence in one of the most critical areas of our business.
You will oversee daily operations in Ireland, lead future onboarding and client servicing teams, and collaborate across functions to design innovative solutions.
Your work will be integral to creating a culture of positivity, resilience, and success in the Irish office.
Key Responsibilities- Lead the development of a seamless tech-enabled onboarding process that digests complex corporate structures and achieves 24-hour client activation.
- Collaborate with the Tech team to design and refine the onboarding platform, ensuring seamless client engagement.
- Keep the client experience at the center of every decision, transforming challenges into innovative solutions.
- Oversee the Irish office's daily operations, including client servicing and client onboarding functions.
- Implement efficient processes that scale with the business as it grows, while maintaining high service standards.
- Serve as a local director and potentially represent the company to the Irish Central Bank.
- Help set the tone for the Irish office culture - be the smiling face, the steady hand, and the team's inspiration.
- Be a key person to foster an environment where people love to work, balancing professionalism with fun and camaraderie.
- Help to develop and execute strategic initiatives.
- Continuously evaluate and improve operational performance.
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