Onboarding Project Manager, Workvivo

3 weeks ago

Dublin, Dublin City, Ireland Zoom Video Communications Full time

Onboarding Project Manager, Workvivo - Cork

Onboarding Project Manager, Workvivo - Cork

What you can expect

Join us in our mission to cultivate more joyful and interconnected work environments by collaborating with global organizations. As an Onboarding Project Manager, you'll be the go-to guide for customers from Day 1, helping them get up and running with Workvivo. You'll translate their goals into action, lead the setup and training, and ensure they hit the ground running with a successful platform launch. This role requires someone with Bilingual skills at Business Proficiency, including English, Spanish OR French.

About the Team

Join the Onboarding Project Team at Workvivo, consisting of top-tier Implementation experts. Collaborate with customers to lead them through the onboarding process and train project teams on Workvivo features. Share best practices, provide change management support, and ensure successful Workvivo launches.

Responsibilities

  • Understanding the goals & objectives of new customers and translating those needs appropriately through the implementation and onboarding process.
  • Delivering projects following the Workvivo Customer Experience Implementation methodology.
  • Managing multiple customer projects within scope and schedule.
  • Engaging and managing key customer stakeholders throughout the implementation.
  • Delivering high customer satisfaction with every interaction.
  • Being the first point of contact for all aspects of your customer during Onboarding.
  • Delivering training workshops and presentations to the customer in person or via video conferencing platform.
  • Training and educating customers on how to effectively use Workvivo features and capabilities.

What we're looking for

  • Exceptional Interpersonal and Communication skills.
  • Experience in a customer-facing role in software project implementation.
  • Project Management techniques and approaches.
  • Customer first mentality; ability to empathize and build customer loyalty.
  • Ability to adapt to a fast-paced, high energy environment.
  • Maintain time management while managing numerous implementations simultaneously.
  • Able to adapt as priorities and customer needs change.
  • Identify opportunities and promote business benefits to a Customer adapting a consultancy approach.
  • Produce well-structured and clear customer-facing documentation and reports.
  • Communicate and advise on technical aspects to non-technical teams.
  • Fast decision-making ability to meet milestones and deadlines.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Our Commitment
We believe that the unique contributions of all employees are the drivers of our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon.

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