Customer Success Manager, Workvivo

2 weeks ago

Dublin, Dublin City, Ireland Zoom Full time

What you can expect

As part of the global expansion of Workvivo, we need the best Customer Success Managers to deliver the ultimate customer experience. You will partner with our customers to deliver a fantastic employee experience, driving business adoption of Workvivo throughout the post-launch journey.

About the Team

Workvivo is a digital experience platform dedicated to amplifying workplace culture and fostering employee inclusion, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.

Responsibilities

  • Relationship-building and driving business adoption of the Workvivo product for customers throughout the post-launch journey.
  • Becoming a subject matter expert on employee engagement & internal communications.
  • Owning agendas for weekly/biweekly calls, record cadence via the CRM system.
  • Delivering Executive Business Reviews to key customer stakeholders. Understanding desired customer business outcomes, developing key performance indicators (KPIs).
  • Translating customer feedback into product direction and strategy as 'voice of the customer.'

What we're looking for

  • Communicate well verbally, and in one-to-one, group, and formal presentations. Communicate technical problems to non-technical people.
  • Able to think laterally and strategically. Be on the lookout for continuous improvement.
  • Able to produce well-structured and clear customer facing documentation and reports.
  • Have an excellent competency in Customer Success techniques and approaches.
  • Have a proactive approach to problem-solving and be able to think creatively.
  • Able to identify and promote business benefits to a client with consultancy skills.
  • Provide excellent customer service skills –hugely responsive internally and to customers.
  • 4+ years of Customer Success experience.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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