Business Analyst
2 days ago
We are seeking a highly skilled and experienced Business Analyst to join our team as a Collections Specialist. This role is responsible for reducing and controlling the amount of overdue invoices in assigned portfolios, while providing exceptional service to customers by handling account queries regarding rental charges.
This position requires strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team to achieve targets.
- Manage a portfolio of outstanding invoices to reduce the amount of overdue payments.
- Achieve set targets for total cash received, including 60+, 90+, and 120+ days overdue receivables.
- Ensure customers comply with their payment terms and settle overdue amounts monthly.
- Analyze data and reports to identify trends and areas for improvement in collections performance.
- Recommend suspensions, re-activations, and referrals to minimize bad debt exposure.
- Investigate and resolve incoming customer queries and complaints professionally and promptly to ensure customer satisfaction and address all issues.
- Fluency in Dutch or French and English is essential.
- Previous experience in Credit Collections or Accounts Receivable is advantageous.
- Proficiency in Microsoft Office, particularly Excel.
- Strong communication and interpersonal skills, capable of engaging with management and customers.
- Good analytical skills for creating clear and effective reports.
- Decision-making ability to handle conflicting interests between collection and refunds.
- Customer service orientation, following established guidelines and procedures.
- Employee rental discount.
- Flexible working arrangements.
- Holidays increasing with service.
- Pension scheme with company matching contribution.
- Life cover at base salary.
- Tuition support and online learning platforms access.
- Paid study leave and exam leave during work hours.
- Income protection for long-term illness.
- Professional membership fees paid annually if related to the role.
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