Front Office Hospitality Expert

4 days ago

Athlone, County Westmeath, Ireland beBeeHospitality Full time €25,000 - €30,000
Job Description

We are seeking a skilled Assistant Front Office Manager to join our dynamic team. As an Assistant Front Office Manager, you will be responsible for providing exceptional customer service and ensuring the smooth operation of the front office department.

Key Responsibilities:
  • Support the Front Office Manager in leading and inspiring the Front Office team to deliver a warm, efficient welcome and memorable guest experience.
  • Anticipate guests' needs to provide outstanding service and maximise guest satisfaction.
  • Ensure arrival and departure procedures are executed to the highest standard.
  • Manage reservation calls efficiently, delivering premium guest care at every opportunity.
  • Assist in the day-to-day running and ongoing development of the Reception Team, promoting effective and efficient systems.
  • Oversee room allocation and coordinate with Accommodation for timely availability.
  • Implement and uphold Marriott brand initiatives and compliance with all relevant SOPs and standards.
  • Promote the hotel's amenities, outlets, and local activities to all guests while upselling where appropriate.
  • Maintain accurate filing and administration within the Front Office department.

Requirements:

To be successful as an Assistant Front Office Manager, you will need to possess:
  • A minimum of 1 year's experience as an Assistant Front Office Manager or at 2 years at supervisor level in a busy hotel environment.
  • Strong familiarity with Front Office systems—Opera Cloud experience highly desired.
  • Excellent spoken and written English.
  • A proven background in leading or supporting a team, with a focus on training and development.
  • Strong interpersonal and communication skills, with a natural ability to build rapport.
  • Impeccable organisational and administrative abilities.

Benefits:

We offer a range of benefits, including:
  • A Great Place To Work certified culture focused on mutual respect and professional growth.
  • Complimentary use of our Leisure Club and discounted rates at Sirana Spa.
  • Free car parking and delicious meals provided on duty.
  • Exclusive hotel discounts within the Hodson Bay Group and special Marriott Explore Rate Discounts in over 9,500 hotels worldwide across 144 countries.
  • Career progression opportunities within both Sheraton Athlone Hotel and the wider Marriott International network.
  • Motivational incentives, such as Associate of the Month and peer recognition awards.
  • Access to our active Health & Wellness programme and regular wellbeing initiatives.
  • 39-hour working week with focus on work-life balance.

About Us:

We are committed to fostering an exceptional workplace culture that values diversity and promotes equal opportunity. We believe every colleague is a valued member of our extended family and strive to create a positive and inclusive work environment.

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