Senior Operations Manager

5 days ago

Leixlip, Co Kildare, Ireland beBeeService Full time €80,000 - €100,000
Job Title: Customer Service Team Lead

This role offers you the opportunity to work with a high-profile client who specializes in internet-based searching and video sharing platforms. The ideal candidate will be responsible for managing a team of agents to support our client, leading and motivating employees to meet and exceed personal targets and team SLA's, driving a high-performance culture, communicating effectively with team members and stakeholders within the business.

Key Responsibilities:
  • Manage a team of agents to support our client
  • Lead and motivate employees to meet and exceed personal targets and team SLA's
  • Drive a high-performance culture
  • Communicate effectively with team members and stakeholders within the business
Required Skills and Qualifications:
  • Fluency in written and spoken English
  • Excellent written and verbal communication skills with the ability to deliver clear messages
  • People management skills with the ability to coach and mentor others
  • Demonstrated ability to manage and exceed performance-related targets
  • Proven ability to develop and maintain effective relationships with others
  • Inspires others' commitment to their work and organizational excellence
  • Works collaboratively within a multicultural environment to accomplish team and organization objectives
  • Results-oriented with the ability to set and achieve challenging goals
  • Ability to plan time effectively to increase effectiveness, efficiency, and productivity
  • Strong organization, planning, and prioritization skills with the ability to manage several tasks at once
  • Flexible in a fast-paced, changeable environment and can adapt quickly
  • Strong attention to detail to ensure information is complete and accurate
  • Client-focused with a commitment to delivering highly effective service standards with both internal and external stakeholders
  • Excellent analytical skills with the ability to identify risks and use data to evaluate root causes and provide solutions
  • Develops and implements strategies that optimize individual performance within the organization
  • Ability to deliver effective presentations and training sessions to educate others on topics of organizational importance
  • Works collaboratively with others to accomplish team and organization objectives
  • Strong decision-making skills with the ability to identify key issues and implications to make informed and objective decisions
  • Ability to manage projects effectively to ensure deliverables are achieved as per plan
  • Displays a high level of professional integrity and promotes conduct and behaviors consistent with company standards
  • Ability to work on own initiative to identify and solve problems using logic, judgment, and data and recommend solutions to achieve the desired organizational goal or outcome
Competencies Required:
  • Initiative
  • Solution Orientation
  • Collaboration
  • Organizational Commitment
  • Providing Direction
  • Developing People
  • Impact and Influence
  • Organization & Planning
  • Customer & Client Focused
  • Resilience & Adaptability

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