Healthcare Administrative Specialist
3 days ago
About the Job
The Patient Support Operative is a key role within Spectrum Health, responsible for supporting patients in accessing vital healthcare services. This role requires strong communication and interpersonal skills, as well as excellent organisational and multitasking abilities.
Key Responsibilities
- Handle complex queries received via email or phone, ensuring efficient resolution and high patient satisfaction.
- Fulfil customer bookings, payments, rescheduling, and cancellations for both GP and Allied Health consultations.
- Support clinicians in the Sandyford office, providing exceptional patient care and administrative support.
- Collect and verify patient demographic and insurance information during registration, updating electronic medical records accordingly.
- Verify patient insurance coverage, obtain pre-authorisations as needed, and assist patients with understanding their insurance benefits and coverage options.
- Assist patients with billing inquiries, explain charges and payment options, process payments, and coordinate financial arrangements as necessary.
- Follow instructions from case managers and communicate with patients to provide appointment reminders, follow-up instructions, treatment plans, test results, and other relevant information.
- Provide general administrative support to clinicians, maintaining accurate patient management systems at all times.
- Coordinate referrals to clinicians and communicate referral details to patients.
- Participate in quality improvement initiatives and contribute ideas for enhancing patient services and workflow efficiency.
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