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Technical Support Specialist

2 weeks ago

Cork, Cork, Ireland beBeePremiumSupportEngineer Full time €58,343 - €76,113

Job Opportunity:

We are seeking an experienced Premium Support Engineer to provide expert-level technical support to our customers.

The ideal candidate will have advanced technical skills, a calm analytical approach to problem-solving, and excellent troubleshooting skills. They will also possess strong relationship-building skills with the ability to negotiate and resolve conflicts.

  • Act as a single point of contact for all technical support cases from assigned Premium Support customers.
  • Develop in-depth understanding of customers' environments to resolve their support cases more efficiently.
  • Provide reactive and proactive support and guidance to improve the performance and reliability of OpenText solutions.
Key Responsibilities:

In this role, you will be responsible for:

  1. Responding to technical inquiries from customers in a timely and professional manner.
  2. Resolving complex technical issues through effective troubleshooting and problem-solving techniques.
  3. Providing training and guidance to customers on the optimal use of OpenText solutions.

Requirements:

  • Calm analytical approach to problem-solving and excellent troubleshooting skills.
  • Professional manner with excellent communication skills.
  • Familiarity with Linux, Shell scripting, Container experience (Docker/Kubernetes), Networking knowledge (TCP/IP, Firewalls, Proxy servers), and Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server).
  • Bachelor's degree or equivalent experience in a customer support environment.

About This Role:

This is an exciting opportunity to join our team of technical experts and make a real impact on our customers' success. If you are a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply.