Senior Operations Coordinator

2 days ago

Dublin, Dublin City, Ireland beBeeOperations Full time €34,000
Job Title: Senior Operations Coordinator

Job Summary:
We are seeking an experienced Senior Operations Coordinator to join our team. As a key member of the operations department, you will play a vital role in providing high-quality support to our Client Service Manager and Field Sales Managers.

Key Responsibilities:
- Analyze operational and CRM data to identify process bottlenecks and recommend corrective actions that drive efficiency and SLA improvements.
- Review KPIs and performance metrics regularly, perform root-cause analysis, and collaborate with teams to implement performance-boosting solutions.
- Lead cross-functional workshops to map workflows, identify improvement opportunities, and develop standard operating procedures (SOPs) and process documentation.
- Act as an internal consultant to business systems leads, support system enhancements, specify future-proof requirements, and coordinate user acceptance testing.
- Manage and support automation initiatives, delivering measurable time savings and process standardisation.
- Support Client Service Manager with presentations, contracts, and reporting to ensure strong client relationships and performance visibility.
- Coordinate operational tasks including financial reporting, vendor engagement, purchasing, and field team support.
- Prepare and distribute client reports and audit summaries in line with contract timelines and quality standards. Organise client and internal meetings/conferences and handle issue resolution for field and client queries, ensuring smooth day-to-day operations.
- Present project updates to leadership, negotiate scope changes, and ensure timely, disruption-free rollouts.

Candidate Requirements:
- Minimum experience required: 2 years
- Minimum qualification: Level 9 (including Post Graduate & Diploma & Master Degree)

Benefits:
- Work-life balance with a 39-hour workweek
- Opportunities for remote or blended working
- A competitive salary of €34,000

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