Senior Operations Coordinator

3 days ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €40,000 - €55,000

A leading accommodation provider is seeking an experienced Senior Operations Coordinator to oversee day-to-day operations across multiple sites.

As a key member of the management team, you will support the General Manager in delivering excellent service standards while managing cross-functional teams and ensuring efficient, compliant, and guest-focused operations.

Key Responsibilities:

  • Oversee daily operations across several accommodation sites
  • Support reception, housekeeping, and maintenance supervisors
  • Ensure alignment of processes and service standards
  • Adjust staffing levels and scheduling to meet seasonal demand
  • Conduct regular site and room inspections

Guest Experience & Service Delivery:

  • Champion high service standards for all guests and residents
  • Manage escalated guest issues, feedback, and incidents
  • Maintain accurate daily logs and reporting to senior management

Process, Systems & Compliance:

  • Drive process improvements and SOP development
  • Ensure compliance with H&S, GDPR, and internal policies
  • Oversee facilities and maintenance issue resolution

People Management:

  • Assist with recruitment, induction, and training of staff
  • Manage rotas, attendance, and performance tracking
  • Support team leads with ongoing coaching and development

Communication & Coordination:

  • Lead staff briefings and contribute to senior meetings
  • Liaise with internal departments and external partners for seamless service
  • Foster a positive, collaborative team culture

Safety & Security:

  • Promote strong safety and emergency protocols
  • Monitor access, security, and cash handling procedures
  • Address and report hazards or incidents as required

About You:

  • 5+ years' experience in hospitality, accommodation, or facilities operations
  • Proven leadership in a multi-site or complex environment
  • Strong organisational and communication skills
  • Financial awareness and operational problem-solving mindset
  • Flexible, solutions-focused, and guest-oriented
  • Familiarity with accommodation systems

This is a hands-on, senior role suited to a proactive leader with a background in hospitality, facilities, or accommodation providers. Ready to take your career to the next level?

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