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Patient Administration Specialist

3 weeks ago

Dublin, Dublin City, Ireland beBeeAccount Full time €35,000 - €40,000
About the Role

We are seeking a skilled Patient Account Officer to join our team. This is a permanent contract position, working full-time hours (35 hours) on Monday to Friday.

The successful candidate will work as part of a busy team to deliver an excellent level of service to all patients, students and staff within the Hospital.

This role reports to and is accountable to the Patient Services Manager via the Patient Accounts Team Leader or by any other authorized designated officer that the responsibility is delegated to by the PSM and/or the CEO.

Duties and Responsibilities
  • Providing support to the Patient Accounts Grade V Team Leader and deputising where required in their absence.
  • Responding to and day-to-day management of telephone calls to Patient Accounts.
  • Administering and processing any payments received to the Hospital either by telephone, in person or by electronic means.
  • Patient Account Emails – including administration and processing of emails / addressing queries / responding etc.
  • Health Board Letters and set up of accounts including treatment plan only covered and liaising with the treating clinical or health board as required.
  • Processing and administering of credits, debits and in progress reports and transactions.
  • Generation of invoices and reminders and processing or checking including posting.
  • Processing and administering post received.
  • Balancing and closing of individual cash sheet including the approval of other cash sheets in the department (including Patient Services) and processing to the Finance department Day to day processing of confirmation dates and booking clinics to capacity.
  • Applying and processing credits for any services or patients exempt from fees.
  • Chairside billing – generating of list for chairside billing pre-appointment checks including generation of any necessary documentation for the patient / Hospital.
Required Skills and Qualifications
  • Leaving Certificate & ECDL (or similar).
  • A minimum of 1 year patient services experience in a Hospital outpatient setting.
  • Strong administration skills including the ability to manage a number of tasks simultaneously whilst maintain attention to detail.
  • Focused and able to work on their own initiative.
  • Able to work as part of a team and provide day-to-day direction to other staff.
  • Ability to problem solve and find solutions to challenges.
  • Willingness to be flexible and adaptable.
  • Excellent interpersonal & communication skills and the ability to relate effectively with staff at all levels.
Benefits

This role offers a range of benefits, including the opportunity to work as part of a dynamic team and contribute to the delivery of excellent patient care.

Others

All job offers are subject to two references, ongoing Garda Vetting, IPS Garda Vetting and a satisfactory pre-employment medical.