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Healthcare Access Specialist
3 weeks ago
About This Role
The role of Access to Care Coordinator is a vital part of our team across various UPMC healthcare services.
This position requires an individual with experience in healthcare who is customer-focused and driven to deliver exceptional patient experiences.
As a key member of the Access to Care team, this person will operate with agility and diligence to ensure the success of the team in furtherance of our mission.
- Manage front desk duties with efficiency.
- Deliver outstanding patient experiences to all stakeholders.
- Respond to car park inquiries in conjunction with the Facilities Team.
- Address any voicemail queries in an efficient and professional manner.
Main Responsibilities
- Front Desk Management, Switchboard and Outpatients Department.
- Admissions and Communication.
- Medical Record Management.
- Administrative Support Duties.
- Quality & Safety - Safe Culture.
- Health and Safety.
Qualifications and Experience Required
- Strong administrative and organisational skills.
- Excellent interpersonal skills and effective communication.
- The ability to work in a fast-paced customer-centric environment.
- A commitment to patient confidentiality.
- Collaboration skills within a multidisciplinary team.
About Our Organisation
We are a renowned multinational academic medical centre dedicated to delivering people-centred care that's close to home. We innovate through clinical and technological advancements, research, and education.
