Strategic Business Development Manager

2 weeks ago

Dublin, Dublin City, Ireland beBeeOperations Full time €100,000 - €122,000
Job Description

The Senior Customer Success Operations Analyst will partner with the CS leadership team to deliver scalable improvements to business processes and analyses.

This role involves working closely with leadership as a thought partner to support sales strategy and medium and long-term goals for the business. The analyst will own the execution of initiatives, supporting them with ad-hoc reporting and analysis along the way.

The position requires analyzing and determining key insights from business drivers, trends, and operating metrics. The analyst will also partner with Finance and other functions on annual financial planning, including setting performance targets (Churn, Retention ACV, GRR).

The ideal candidate will have 5+ years of analytical experience in management consulting, investment banking, or strategy and operations roles. They should be comfortable with large datasets and have technical expertise in SQL, Tableau, and Salesforce. Experience working closely with senior leaders and a strong understanding of SaaS business models and go-to-market principles are also desirable.

Responsibilities
  1. Analyze and determine key insights from business drivers, trends, and operating metrics
  2. Partner with Finance and other functions on annual financial planning, including setting performance targets (Churn, Retention ACV, GRR)
  3. Track performance vs plan throughout the year, highlighting key variances and recommending corrective actions
  4. Design, build, and maintain forecasting models for predicting churn and retention ACV, leveraging customer data, historical trends, and leading indicators
  5. Support dashboard and executive report creation to monitor CS metrics, adoption, retention, engagement, and program outcomes
  6. Conduct deep-dive analyses into customer behaviors, churn risks, and growth drivers, supporting data-driven decision-making
  7. Translate data into insights Gathering and synthesizing relevant data, leading analyses and supporting the development of final recommendations to the CS Strategy & Operations leadership and the broader organization
  8. Support the annual strategic planning process that defines the GTM strategy, segmentation, headcount, and quotas
  9. Support run-the-business work streams such as forecasting, QBRs, ad hoc analysis requests, and dashboarding

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