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Hotel Reception Team Lead
2 weeks ago
The successful candidate will have a strong focus on operational efficiency, exceptional customer service standards, and the ability to lead from the front. As a key member of the hotel management team, this role is responsible for ensuring seamless day-to-day operations at reception and reservations.
- Oversee daily front desk activities including guest check-in/check-out, room allocations, and bookings.
- Lead and train the front office team to uphold high service standards and company procedures.
- Liaise with housekeeping to ensure timely room availability and efficient guest turnaround.
- Respond to guest queries, feedback, and issues in a professional and solution-focused manner.
- Ensure all bookings are handled efficiently and accurately.
- Support recruitment, training, and development of the reception team.
- Promote hotel facilities and local attractions to guests.
Key Responsibilities:
- Maintain departmental administration, reporting, and scheduling.
- Attend daily and weekly meetings with the wider management team.
Requirements:
- Previous experience as a Front Office Manager or Assistant Front Office Manager in a hotel setting.
- Strong knowledge of hotel systems (Opera preferred).
- Excellent English communication and leadership skills.
- Strong attention to detail, organisation, and team motivation.
- Ability to work in a fast-paced environment.
- Leadership and Management
- Corporate Benefits
- Beautiful West of Ireland location
- Opportunity to shape and grow the front office function
