
Hotel Operations Manager
2 weeks ago
Key Job Responsibilities:
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- Manage daily front desk operations, including guest check-in/check-out, room allocations, and reservations.">
- Lead and train the reception team to uphold service standards and SOPs.">
- Liaise with housekeeping to ensure timely room availability and guest turnaround.">
- Respond to guest enquiries, feedback, and issues in a professional, solution-focused manner.">
- Ensure all bookings are handled efficiently and accurately.">
- Support recruitment, onboarding, and ongoing training of the reception team.">
- Promote in-house facilities and local attractions to guests.">
Requirements for Success:
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- Previous experience as Front Office Manager or Assistant Front Office Manager in a hotel setting.">
- Strong knowledge of hotel systems is preferred.">
- Excellent English, communication, and leadership skills are essential.">
- Strong attention to guest experience, organisation, and team motivation is required.">
- Ability to work in a fast-paced environment.">
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