Senior Claims Manager

6 days ago

Loch Garman, Loch Garman, Ireland beBeeClaims Full time €45,000 - €64,000
Job Description

This is a key role in the claims management team responsible for delivering a high-quality customer experience through efficient and compliant claims handling. The successful candidate will manage motor or non-motor property damage claims depending on the portfolio.

Key Responsibilities:
  • Provide customers with information regarding their eligibility cover/benefits and terms and conditions advising them on the claims process and regularly updating them on progress.
  • Ensure accurate and up-to-date information is provided to customers and third parties by consulting relevant data sources.
  • Prioritize customer needs and drive actions to meet expectations.
  • Process incoming correspondence and documentation efficiently within service level agreements and regulations.
  • Review claims to determine necessary actions and follow up with relevant parties.
  • Investigate claims thoroughly and efficiently to identify relevant and complete information prioritizing telephone contact.
  • Work with customers and service providers to progress claims towards settlement according to departmental procedures.
  • Collaborate with service providers to ensure fair and efficient investigation of liability and damages.
  • Reserve accurately by estimating realistic ultimate costs for potential liabilities.
  • Review claims within agreed timeframes ensuring accuracy and thoroughness.
Your Approach
  • Act honestly fairly and professionally prioritizing customer interests and market integrity.
  • Exercise due skill care and diligence for customers' benefit.
  • Demonstrate our values: Trust Agility Service.
  • Build and maintain strong relationships with customers and third parties.
  • Commit to continuous improvement and innovation.
  • Work compliantly within a regulated environment.

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