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Commerce Client Service Account Advocate

2 weeks ago

Dublin, Dublin City, Ireland beBeeAccount Full time €55,000 - €70,000
Job Description

The Account Management Support Specialist plays a pivotal role in delivering exceptional client experiences by providing comprehensive support to merchant clients. Key responsibilities include setting up online reporting, troubleshooting technical and systemic issues, and guiding clients on best practices.

Utilizing a sophisticated CRM tool enables the specialist to meticulously track all client interactions, correspondences, and outcomes, resulting in a seamless and personalized experience for the client.

Collaboration with internal teams is essential in resolving client inquiries and troubleshooting issues. The specialist ensures that all follow-up actions are completed and communicated to clients effectively.

Required Skills and Qualifications
  • Demonstrated experience in customer service, focusing on delivering excellence in an commerce or financial services environment, with the ability to handle complex inquiries professionally and efficiently.
  • Proven ability to meet key performance indicators and drive process improvements, showcasing strong analytical skills to identify areas for enhancement.
  • Exceptional communication skills, both verbal and written, with the ability to actively listen and understand client needs, conveying complex information clearly and concisely.
  • Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment, demonstrating strong organizational skills to ensure timely completion of tasks.
  • A self-starter who proactively addresses and escalates issues with an appropriate sense of urgency, thinking critically and developing creative solutions.
  • High proficiency with computer software systems, including Microsoft Office Suite, with expertise in using Excel for data analysis and PowerPoint for presentations.
Benefits

JPMorgan Chase offers a competitive total rewards package, including base salary determined based on the role, experience, skill set, and location. Eligible employees may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

The company also provides a range of benefits and programs to meet employee needs, including comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

Other Opportunities

The Account Management Support Specialist will be part of JPMorgan Chase's global team, working closely with colleagues to achieve business objectives. The company values diversity and inclusion, offering equal opportunities to candidates from diverse backgrounds.