Chief Client Advocate

1 week ago

Dublin, Dublin City, Ireland beBeeCybersecurity Full time €60,000 - €80,000
Customer Success Manager

We are seeking a dynamic and experienced Customer Success Manager to join our growing team at SecureOps, a leading managed security services provider (MSSP). Our approach is based on a 'security-by-design' philosophy, delivering tailored solutions like Custom SOC, Co-owned MDR, infrastructure security, and vulnerability management to midsize and enterprise organizations globally. Our 24/7 follow-the-sun model ensures our clients are always in control of their protected data.

Key Responsibilities:
  • Build Relationships: Build and grow relationships with key customers, acting as their trusted advisor and primary point of contact.
  • Engage Customers: Proactively engage with customers to understand their cybersecurity goals and challenges, and offer solutions that align with their needs and our services.
  • Ensure Customer Satisfaction: Ensure high customer retention and satisfaction by delivering exceptional service and support.
  • Collect Feedback: Gather customer feedback and advocate for their needs internally to our product and security teams.
Essential Skills and Qualifications:
  • Degree: Bachelor's degree in Business, Cybersecurity, IT, or a related field.
  • Experience: 5+ years of experience as a Customer Success Manager, Account Manager, or in a similar client-facing role, preferably within the SaaS, B2B, or cybersecurity industries.
  • Understanding: Strong understanding of cybersecurity concepts and services.
  • Interpersonal Skills: Excellent interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
Benefits:
  • Job Security: The opportunity to work with a reputable organization that values its employees and provides job security.
  • Professional Growth: The chance to develop new skills and advance your career in the cybersecurity industry.

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