Chief Client Advocate

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €85,000 - €135,000
Job Opportunity

We are seeking a seasoned professional to fill the role of Senior Customer Success Manager. In this position, you will be responsible for cultivating strong and lasting relationships with our clients while identifying opportunities for long-term revenue growth.

Key Responsibilities:
  • Account Management: Focus on a select number of high-value accounts to drive strategic growth.
  • Develop and execute comprehensive account strategies to ensure long-term success.
  • Risk Mitigation: Proactively identify potential risks to prevent adverse outcomes.
  • Collaborate with internal stakeholders to address customer concerns in a timely manner, optimizing customer satisfaction.
  • Relationship Building: Establish and maintain relationships with senior stakeholders.
  • Gain a deep understanding of our clients' businesses, hiring plans, and key performance indicators.
  • Implement a tailored success plan to maximize client satisfaction.
  • Host regular business reviews to assess partnership progress.
Requirements:
  • Minimum 6+ years of relevant work experience, including client-facing experience.
  • Background in at least one of the following: fast-growth startups, top-tier management consulting, investment banking, or private equity.
  • Adept at building relationships and thriving in high-pressure environments.
  • Strong analytical skills, with the ability to distill complex data into actionable insights.
  • Self-motivated and growth-oriented, with a track record of achieving results in previous roles.
  • Excellent communication and problem-solving skills.
  • Ability to think critically and make informed decisions.

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