Elevate User Engagement

3 days ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €35,000 - €42,500
Customer Experience Specialist

We're seeking a Customer Experience Specialist to join our team. This is an opportunity to play a key role in driving positive outcomes for our users and building a best-in-class user experience.

The ideal candidate will have excellent communication skills, be fluent in English and German, and have a deep understanding of the DACH market. They will also possess knowledge of ecommerce and marketplace operations, as well as experience with customer-facing systems like Zendesk, Kustomer, or Intercom.

Responsibilities include interacting with buyers and sellers with a customer-first attitude, resolving all customer issues regarding payments, orders, shipments, and general questions in a timely manner, becoming an expert in the product, processes, and systems to drive positive outcomes for our users, working with other departments to troubleshoot, research, and resolve open questions, and seeking out opportunities to eliminate repeat contacts and improve the overall customer experience.

Qualifications
  • 2+ years of support experience handling email and/or chat services.
  • Weekend availability required.
  • Fluent in English and German.
  • Understanding of ecommerce and marketplace operations.
  • Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
  • Proactive problem-solver and process-improver.
Benefits
  • Flexible Time Off Policy and holiday pay for company-wide Holidays.
  • Health Insurance options including Medical, Dental, Vision.
  • Work From Home Support: Home office setup allowance, Monthly allowance for cell phone and internet.
  • Care Benefits: Monthly allowance for wellness, Annual allowance towards Childcare, Lifetime benefit for family planning.
  • Pension plans internationally.
  • Monthly allowance to dogfood the app.
  • Parental Leave: 16 weeks of paid parental leave + one month gradual return to work.


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