Senior Technical Support Professional

2 days ago

Cork, Cork, Ireland beBeeCybersecurity Full time €60,000 - €80,000

Job Title: Technical Support Specialist - Cyber Security

This role offers a unique opportunity to join a dynamic team that delivers high-quality technical support services to enterprise customers worldwide. As a key member of our Cyber Security Support Team, you will play a vital role in ensuring the security and integrity of our solutions.

Key Responsibilities
  • Provide expert technical support to customers via phone, email, or on-site visits.
  • Troubleshoot complex technical issues related to software development processes.
  • Collaborate with engineering teams to resolve technical problems and improve product quality.
  • Act as a trusted technical advisor, providing guidance and expertise to customers and internal stakeholders.
Requirements
  • Strong troubleshooting skills across Windows/Linux operating systems.
  • Experience with diagnostic tools (traces, dumps, logs) and databases (SQL, PostgreSQL, Oracle, MongoDB).
  • Knowledge of virtualization (VMware, Hyper-V) and directory services (Active Directory, eDirectory).
  • Familiarity with networking and security protocols (TCP/IP, TLS/SSL, REST API, SAML).
  • Experience with web/app servers (Apache, IIS, Tomcat, JBoss).
  • Excellent English communication skills and a proactive, customer-first mindset.
What We Offer
  • A challenging and rewarding role in a fast-paced environment.
  • Ongoing training and professional development opportunities.
  • A dynamic and collaborative team culture.
  • The chance to work on high-profile projects and make a real impact.
About Us

We are a global leader in information management, committed to delivering innovative solutions that meet the evolving needs of our customers. Our team is dedicated to excellence, collaboration, and continuous learning.

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Software Development

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