
Sales Customer Service Representative
2 weeks ago
We are seeking a Customer Service Representative to join our team at Dublin Airport. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.
About the RoleAs a Customer Service Representative, you will be the first point of contact for our customers and will be responsible for providing a world-class customer experience throughout the rental process. This includes driving sales of our ancillary products, efficiently processing customer transactions, and ensuring all customer information is up-to-date.
Main Responsibilities- Provide superior customer service while identifying and prioritizing customer needs
- Drive sales of our ancillary products to meet monthly targets using our service base sales process
- Ensure all customer contact information is up-to-date, drivers' license details and other documentation is collected to protect company assets
- Efficiently process customer transactions to avoid wait times for our clients
- Prepare fleet orders and communicate with other departments such as the garage team and returns department to maximize fleet availability for our clients
- Accurately complete contract documentation with our customers
- Inform our customers of all practical information they will require such as car fuel type, road toll information, instructions on roadside assistance and vehicle return address
- Ability to work as part of a team
- Communicate clearly, verbally and in writing
- A positive attitude and professional appearance
- Ability to influence others
- Enthusiastic about selling and can respond positively to objections
- Manages time effectively and completes tasks required
- Ability to prioritize and remain organized when working under pressure
- Attention to detail
- Ability to work to procedures and follow instruction
Skill: Sales Customer Service Delivery
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