IT Service Delivery Manager

5 days ago


Dublin, Dublin City, Ireland Eolas Recruitment Full time

About Eolas Recruitment

Eolas Recruitment is a leading provider of IT services, seeking a highly skilled Service Desk Manager to join their team.

The ideal candidate will have a strong background in end-user computing environments and IT support teams, with experience in managing endpoint management tools and enterprise collaboration platforms.

Main Responsibilities:

  1. Lead and mentor a team of technical experts, focusing on helpdesk, deskside support, and information security compliance tasks.
  2. Ensure the smooth operation of end-user systems and services, overseeing the management of IT support for end users and maintaining high user satisfaction.
  3. Manage the lifecycle of end-user devices, including procurement, deployment, patching, upgrades, and obsolescence planning.
  4. Maintain adherence to security and compliance standards, collaborating with external providers to deliver efficient EUC solutions and services.
  5. Develop, document, and refine EUC processes to enhance operational efficiency and user satisfaction.

Ideal Candidate Profile

  • Technical Expertise: Proficient in managing and supporting end-user devices, software, and collaboration tools in a corporate environment.
  • Customer-Focused: A strong commitment to providing excellent user experiences and solving problems with a proactive approach.
  • ITSM and ITIL Experience: Familiarity with ITIL frameworks, ITSM tools, and service desk operations.
  • Communication Skills: Excellent ability to translate technical concepts into clear, user-friendly language for non-technical stakeholders.

Qualifications

  1. A third-level degree in IT, computer science, or a related field.
  2. At least 3 years of experience managing end-user computing environments or IT support teams.
  3. Strong knowledge of endpoint management tools and enterprise collaboration platforms.
  4. Familiarity with ITIL processes and ITSM tools.
  5. Excellent troubleshooting, analytical, and problem-solving skills.


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