Consumer Advocate Leader

1 day ago

Dublin, Dublin City, Ireland beBeeProtection Full time €78,923 - €105,002
Consumer Protection Role Overview

This is a key opportunity for a motivated professional to make a significant contribution to consumer protection and represent the organization at national and international forums. We are seeking a skilled individual with experience in consumer protection regulation and enforcement, research, analysis, and report writing skills.

The role involves assessing trader compliance with consumer protection legislation by conducting screenings on cases informed by requests made to the organization from other EU Member States against Irish based traders.

Key Responsibilities:

  • Manage and assess potential breaches by traders of consumer protection legislation, making recommendations on appropriate courses of action including conducting investigations and liaising with the legal department on appropriate next steps.
  • Represent the organization in the EU Consumer Protection Cooperation (CPC) Network. This includes participating in coordinated actions against traders, and conducting sweeps of trader websites to verify compliance with EU consumer law and follow-up on any issues identified.
  • Build and maintain productive relationships with internal and external stakeholders, and competent authorities in other member states while representing the organization at external forums as required.

Essential Criteria:

  • A third-level degree and/or professional qualification in law, economics, business, regulation, compliance, or similar related discipline, and at least 2 years' comparable professional experience in case handling within a regulatory environment.
  • Demonstratable people management or team leadership experience.
  • Excellent drafting skills and attention to detail.
  • Strong organizational skills with the ability to multi-task in a busy environment, prioritizing workstreams, and ensuring deadlines are met.
  • Experience leading and managing projects.
  • Demonstrable interpersonal and communication skills with the ability to work effectively in a team environment and on one's own initiative.
  • Experience of managing internal and external stakeholder relationships.
  • Strong ICT skills, particularly in the application of Microsoft office.

Desirable Criteria:

  • Post graduate qualification preferably in an area related to the role.
  • Knowledge of Irish and EU consumer law.
  • Experience in drafting technical documents for publication such as guidelines.
  • Experience in preparing requests for/acting on legal advice concerning investigations and use of enforcement powers.
  • Knowledge of Irish and/or European civil and criminal court practice and procedure.
  • Experience conducting open-source investigations.
  • Experience or exposure to e-investigation tools/techniques, OSINT, investigative databases, and analytical software tools.

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