Front Desk Ambassador

1 week ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €25,000 - €40,000
Job Opportunity

A hotel reception position is available in a 4-star hotel. We are seeking an enthusiastic and professional individual with a passion for hospitality and delivering excellent guest service.

Role Responsibilities
  • Provide a warm welcome to all guests upon arrival and throughout their stay.
  • Efficiently handle check-in and check-out procedures using the hotel's Property Management System (PMS).
  • Respond to guest inquiries in person, over the phone, and via email, ensuring all requests are met promptly and efficiently.
  • Assist with reservations, amendments, and cancellations.
  • Handle payments, pre-authorizations, and billing inquiries accurately.
  • Collaborate with other departments such as housekeeping and maintenance to ensure guest needs are met.
  • Maintain a thorough knowledge of hotel services, promotions, and local attractions to assist guests with recommendations.
  • Address and resolve guest concerns or complaints in a professional manner, escalating issues when necessary.
  • Uphold hotel policies and ensure compliance with health and safety regulations.
  • Maintain a neat and professional front desk area at all times.
Requirements
  • Previous experience in a reception or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication skills (verbal and written) and a friendly, professional demeanour.
  • Strong organizational skills and the ability to multitask in a busy environment.
  • A keen eye for attention to detail and a proactive approach to problem-solving.
  • Experience with a Property Management System (PMS) such as HOTSOFT (preferred but not essential, as training will be provided).
  • The ability to work independently and as part of a team.
  • A commitment to providing exceptional customer service.
Employee Benefits
  • Career development opportunities and training programs.
  • Discounted spa treatments.
  • Access to on-site gym and swimming pool.
  • Meals on duty and healthy snack options.
  • Free parking and participation in the bike-to-work scheme.
  • Staff discounts on accommodation in sister properties.
  • Recognition programs.
  • Employee referral bonuses.
Important notice

Candidates must have full-time permission to work in Ireland.


Key Skills
  • Prior experience working in a fast-paced environment.
  • Detailed knowledge of hotel operations and systems.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.

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