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Global Customer Experience Advocate

2 weeks ago

Naas, Co Kildare, Ireland beBeeCare Full time €35,000 - €45,000
About Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day they partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world.

We have an exciting opportunity for an experienced, passionate and professional individual who can operate in a dynamic environment to join our Customer Care Team as a Customer Service Specialist.

We are looking for candidates with a strong level of German, Spanish or Italian language skills to join our busy team in Ireland.

The Customer Service Specialist acts as the key contact between the customer and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and direct their efforts to maximise the customer experience.

This role is based in Ireland and will require full attendance for the training period over a number of weeks.

This is a 12 month fixed term contract position.

Key Responsibilities:
  • Maintain professional, timely and effective communication with our customers
  • Responsible for all aspects of account administration, account queries and commercial support
  • Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
  • Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
  • Develop and maintain strong relationships with all customers by effectively managing customer accounts
  • Maintain up-to-date knowledge of products, customers, processes and suppliers
  • Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
  • Support the gathering of information to assist the implementation of improvements
  • Remain fully flexible to meet business requirements and demands
Qualifications and Skills:
  • A third-level qualification is required
  • Fluent Spanish, Italian or German and English speaker
  • Excellent communication and interpersonal skills
  • The ability to integrate and work effectively with others in a changing environment
  • A high level of attention to detail and strong organisational, analytical, problem solving and administrative skills
  • A team player
  • A strong desire for continuous learning and a desire to grow professionally
#Customer Service Support Specialist