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Sales and Technical Support Specialist

2 weeks ago

Ballina, Mayo County, Ireland beBeeCustomerSupport Full time €32,000 - €52,000

As a Sales and Technical Support Specialist, you will be responsible for delivering exceptional customer experiences and providing expert advice on IT hardware, software, and broadband solutions.

Key Responsibilities
  • Offer technical assistance to customers on IT-related inquiries and product usage
  • Diligently support hardware and software issues through prompt troubleshooting and resolution
  • Provide valuable insights to ensure the best possible solutions are chosen by customers
  • Maintain accurate records of customer interactions using CRM systems
  • Efficiently manage order processing, invoicing, and account management tasks
  • Oversight of stock coordination and customer follow-ups is essential in this role
Marketing and Support
  • Collaborate with the team to plan, implement, and monitor digital marketing campaigns across various social media platforms
  • Create engaging content to foster meaningful customer connections and grow brand awareness
  • Analyze and report on key performance indicators to refine outreach strategies and reinforce the company's image

This role is ideal for an adaptable and tech-savvy individual with excellent interpersonal skills who thrives in dynamic environments. Prior experience in IT support, sales, accounting, or customer-facing technical roles is highly valued.