Transformation Expert

2 days ago

Dublin, Dublin City, Ireland beBeeTransformation Full time
Job Title

Seeking an experienced professional to lead customer technology engagements, support CRM and digital solution design and implementation.

  • Key Responsibilities:
  • Managing and facilitating agile and hybrid delivery projects
  • Conducting workshops to gather, prioritise and document business and user requirements
  • Designing and optimising business processes using Lean and process mapping techniques
  • Acting as a trusted advisor to clients, supporting product and solution strategy
  • Driving innovation in customer-facing services and digital touchpoints
  • Supporting implementation of CRM platforms and emerging technologies such as AI
  • Translating customer insights and data into actionable strategies
Requirements

4–5 years of experience in customer experience, product ownership, or technology-led transformation

  • Strong stakeholder engagement and communication skills
  • Working knowledge of agile and waterfall delivery methodologies
  • Experience with CRM tools (e.g. Salesforce, Microsoft Dynamics), Martech, CPQ and customer analytics
  • Background in Lean, Six Sigma or process improvement methodologies
  • Familiarity with business process modelling tools (e.g. Microsoft Visio) and agile collaboration platforms (e.g. Azure DevOps)
Benefits

Collaborative mindset with a customer-first approach

  • Strong analytical and problem-solving skills
  • Proven ability to manage multiple priorities in a fast-paced environment
  • Curiosity and a passion for digital innovation
Others

Opportunity to work on high-impact projects

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