
Executive Lead
3 days ago
This is an exceptional chance to spearhead a dedicated front office team in a luxurious environment while enjoying premium benefits and career advancement opportunities.
The ideal candidate will have demonstrated experience in hotel front office operations, strong leadership skills, excellent organisational capabilities, and a keen eye for detail.
A customer-focused mindset and a passion for delivering exceptional service are essential. Proficiency in hotel management software and Microsoft Office is also required.
We offer a competitive salary, free car parking, opportunities for professional growth and training, generous employee discounts and perks, recognition and rewards programme, and employee referral scheme.
If you are a motivated hospitality professional seeking a challenging role, we would welcome your application.
Key Responsibilities:
- Oversee daily front desk operations including check-in/check-out, reservations, and guest inquiries
- Lead, support, and train front desk staff to maintain high service standards
- Resolve guest complaints promptly to ensure satisfaction
- Collaborate with other departments to ensure seamless operations
- Create weekly schedules for the Front Office team
- Work with the Accommodation department to manage room inventory and maximise occupancy/revenue
Requirements:
- Proven experience in hotel front office operations
- Strong leadership and communication skills
- Excellent organisational skills
- Keen eye for detail
- Customer-focused mindset
- Passion for delivering exceptional service
- Proficiency in hotel management software and Microsoft Office
Benefits:
- Competitive salary
- Free car parking
- Opportunities for professional growth and training
- Generous employee discounts and perks
- Recognition and rewards programme
- Employee referral scheme
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