Support Advocate

2 weeks ago

Galway, Galway, Ireland beBeeClient Full time €40,000 - €60,000
Key Client Services Role

This is a crucial position within our customer service team, offering exceptional support and assistance to clients.

Responsibilities:
  • Act as the primary point of contact for client queries via phone, email, and live chat.
  • Deliver prompt, accurate, and professional responses to client requests.
  • Maintain client records, update databases, and ensure data accuracy.
  • Assist with onboarding new clients and provide training on systems or tools.
  • Liaise with internal teams to resolve client issues efficiently.
  • Prepare reports, presentations, and correspondence with high attention to detail.
  • Handle multiple tasks simultaneously while maintaining service quality.
Requirements:
  • Previous experience in a client support, customer service, or administrative role (experience in professional or data-driven environments advantageous).
  • Strong typing skills with high accuracy and speed.
  • Excellent communication skills - both verbal and written.
  • Proficiency in Microsoft Office Suite and CRM systems.
  • Highly organised, with the ability to prioritise and meet deadlines.
  • Strong problem-solving skills and attention to detail.
  • Professional and approachable manner.

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