Customer Success Manager Role

6 days ago


Dublin, Dublin City, Ireland Servicenow Full time
As a Manager, Success Hub, you will play a critical role in driving customer success, growth, and adoption within the EMEA region. The Success Hub team is responsible for delivering remote engagements at various points during the customer lifecycle, ensuring that customers achieve their desired outcomes. Your team will be responsible for onboarding new customers, improving technical health and adoption for a portfolio of customers, and executing the Success Hub strategy.

Key responsibilities include hiring, coaching, and mentoring team members to help them grow their skills and careers. You will also drive new initiatives in the Success Hubs as part of the overall Customer Excellence Group strategy. Understanding how digital and AI-based technologies are critical to the scaling, impact, and cost-effectiveness of the business is essential. Additionally, managing and overseeing the operational aspects of the team to deliver high-quality engagements efficiently with maximum reach and productivity is crucial.

Ideal candidates have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. They should have ideally 5+ years in a leadership role at a high-performing consulting/software company or equivalent, focused on technology-enabled transformations. Demonstrated success leading and growing a team of individual contributors is also essential. Familiarity with one or more ServiceNow product suites is desirable, along with excellent verbal and written communication skills, including the ability to chair meetings and host webinars.

At ServiceNow, we value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

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