
Booking & Sales Liaison
1 day ago
Booking & Sales Coordinator
Description:Our organization is seeking an efficient and effective Booking Office Assistant to work in our busy bookings office. This role is critical in delivering excellent customer experiences through the booking process and beyond. The ideal candidate will be organized, possess great people skills, and be adept at multitasking, prioritizing tasks, and managing time effectively.
Responsibilities:- Administer and manage all bookings via phone, email, and online systems.
- Process bookings and inquiries professionally, sending booking confirmation details to customers.
- Communicate with customers, address queries, pass them to relevant departments, and take clear and concise messages.
- Manage and update online bookings via the system, ensuring accurate daily updates on capacity and availability.
- Monitor and process deposits, payments, and invoices.
- Provide exceptional customer service by answering customer queries and resolving any issues with bookings or reservations.
- Coordinate with other departments to keep bookings up-to-date and inform the reception and activity office of any changes.
- Promote and sell activities and packages, highlighting their unique features.
- Convert inquiries into bookings by engaging with customers and offering tailored recommendations.
- Proactively follow up with potential customers to secure bookings and answer any questions.
- Suggest additional services and packages to enhance the customer's experience.
- Excellent customer service skills for a customer-facing role.
- Fluent English with excellent written and verbal communication skills.
- Punctual and reliable.
- Excellent telephone etiquette.
- High degree of accuracy and attention to detail.
- Strong team working skills.
- Proficiency in Microsoft Office suite and email communication.
- Ability to follow directions and work with minimal supervision.
This is an interesting and varied part-time role, working with a friendly team in a stunning location in Connemara.
Work Details:- Part-time job type.
- 20-28 hours per week in low season, increasing in busy season.
- Monday to Friday schedule.
- Weekend availability during Summer Season.
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