Reception Support Specialist

2 weeks ago

Sligo, Sligo, Ireland beBeeCustomer Full time €30,000 - €40,000
Job Title: Reception Support Specialist

We are seeking a highly skilled and dedicated individual to join our team as a Reception Support Specialist. In this role, you will be responsible for delivering exceptional customer service to our guests.

Main Responsibilities:

  • Arrive promptly and maintain a clean and organized appearance, adhering to grooming policies.
  • Maintain personal and work hygiene standards, ensuring accuracy of reception floats and keeping work areas clean and safe.
  • Register guests using their names and handle documentation for guest registration and check-out.
  • Familiarize yourself with hotel facilities, rates, and promotions, offering additional services such as reservations and information.
  • Post charges correctly onto room bills and monitor management accounts, communicate effectively with colleagues and guests, and respond promptly and professionally to requests.
  • Conduct security checks, report issues, and manage reservations, cancellations, and no-shows in accordance with policy.
  • Handle foreign exchange and safe deposits securely, maximize opportunities for in-house sales, and participate in training and meetings as scheduled.

Requirements:

Key Skills and Qualifications:

  • Fluency in English is essential, while proficiency in Outlook and hospitality experience are preferred.

Benefits and Opportunities:

This role offers the opportunity to develop your skills and knowledge within a dynamic and supportive environment. We value our staff and provide opportunities for growth and professional development.

Why Choose This Role?

This position provides a unique chance to work in a fast-paced environment, where you will have the opportunity to make a real impact on our guests' experiences. If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we encourage you to apply.

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