Customer Service Ambassador

12 hours ago


Dublin, Dublin City, Ireland beBeeCustomerService Full time €40,000 - €60,000
Job Description

We are seeking a highly skilled and experienced Customer Service Ambassador to join our team. The ideal candidate will be the first point of contact for our customers, handling emails, phone calls, and chat messages with professionalism and patience.

The Customer Service Ambassador will play a key role in ensuring every customer interaction feels seamless and supportive. This requires strong organizational skills, ability to multitask under pressure, and a proactive mindset with a problem-solving attitude.

The successful candidate will have excellent phone and email manner, fluency in English (spoken and written), and experience in a customer service or helpdesk role. Familiarity with ecommerce, retail, or logistics is highly desirable.

Key Responsibilities
  • Respond to customer enquiries across email, phone, live chat, and social media.
  • Resolve delivery issues by liaising directly with courier companies.
  • Process claims, track parcels, and update customers on the status of their orders.
  • Troubleshoot problems with orders and provide timely, empathetic solutions.
Requirements
  • Fluent English (spoken and written).
  • Excellent phone and email manner.
  • Strong organisational skills and ability to multitask under pressure.
  • A proactive mindset with a problem-solving attitude.
  • Able to work both independently and as part of a close-knit team.
Preferred Qualifications
  • Previous experience in ecommerce, retail, or logistics.
  • Familiarity with DHL/FedEx systems or Shopify.


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