Enterprise Messaging Support Specialist

4 days ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €79,000

API Support Engineer - Take your technical expertise to the next level as you work on high-impact Tier 3 support cases with global-scale messaging technology.

About this role
  • Pursue a challenging and rewarding career in API support engineering, gaining exposure to enterprise integrations and APIs while building strong connections with engineering and product teams.

Required Skills and Qualifications

  • Minimum of 2-4 years of experience in technical or engineering support with a focus on APIs, integrations, and backend troubleshooting.
  • Strong knowledge of APIs, integrations, and backend troubleshooting, with excellent communication and problem-solving skills.
  • Analytical mindset with solid problem-solving skills, comfortable communicating with both technical and non-technical stakeholders.
  • Familiarity with messaging platforms and APIs, with the ability to work independently and as part of a team.

Key Responsibilities

  • Troubleshoot and resolve complex API and integration issues for enterprise customers and partners.
  • Act as the go-to contact for technical escalations on messaging platforms, collaborating closely with product and engineering teams to improve tools and processes.
  • Own your ticket queue, ensuring cases are managed and handed over smoothly across global teams.
Requirements
  • Degree-level qualification in a relevant field (e.g., computer science) with strong problem-solving skills.
  • Excellent communication and problem-solving skills, with the ability to adapt to changing priorities.

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