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Hotel Guest Liaison Officer

1 week ago

Kilkenny, Kilkenny, Ireland Lyrath Estate Hotel Full time
Customer Service Expertise

We are seeking a highly motivated Customer Service Representative to join our Front Office team. In this role, you will be responsible for delivering exceptional customer service and ensuring that every guest interaction is positive and memorable.

Responsibilities:
  1. To provide exceptional customer service and respond promptly to customer inquiries.
  2. To manage cash handling procedures accurately and efficiently.
  3. To maximise sales by promoting products and services effectively.
  4. To maintain accurate records of customer interactions and feedback.
  5. To resolve customer complaints in a timely and effective manner.
  6. To participate in training and development programmes to enhance customer service skills.