Optimize Global System Performance

6 days ago

Dublin, Dublin City, Ireland beBeeSystem Full time €100,000 - €150,000

Job Title: System Operations Manager

About the Role

The Operations Integration team is seeking a detail-oriented and self-driven manager to maintain and continuously improve day-to-day global system operations.

This includes managing and prioritizing system incidents or 'bugs' for resolution with 3P system service providers, evaluating and driving quality, reliability, and accuracy in system performance and data, conducting regular audits to proactively assess system and security threats, analyzing system and operational KPIs to drive continuous improvement, and acting as the primary liaison to manage system escalations, last-mile system changes, and requirements gathering for non-self-serviceable system enhancements.

Key Responsibilities
  • Leading a high-performing team of system administrators and data stewards to ensure optimum output and adapt to shifting dynamics as the organization evolves.
  • Managing ticket queues, prioritization, tradeoffs, and stakeholder communications for system feature and data incidents, ensuring the biggest impacts are remedied and root causes addressed with 3P service providers and internal software teams.
  • Owning and regularly presenting metrics, findings, priorities, and communications to internal and external stakeholders and leadership to manage timelines and expectations.
  • Conducting and coordinating system, data, and operation security audits to proactively identify and resolve vulnerabilities.
  • Conducting and coordinating systems, data, ticket queue, and operation analyses to proactively identify and drive continuous improvements that optimize day-to-day operations.

This role frequently interfaces with the system's 3P service provider to manage functional and data incidents and user licensing, and to facilitate regular performance reviews. The role offers an blend of people, systems, operation, and data management in a high-performing product team that supports global warehouse operations and maximizes asset lifecycle value and environmental sustainability for used electronics.

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