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Night Operations Manager
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Job Title: Night Operations Manager
">As a Night Operations Manager, you will play a pivotal role in ensuring the seamless operation of our hotel at night. This includes providing exceptional customer service, managing the team of porters, and overseeing food and beverage service.
About Your Job:- Responsible for the overall health and safety of the hotel at night, including fire walks, security checks, and other relevant duties.
- Perform front office duties, including running the night audit report and checking in and out guests.
- Manage the team of porters and their nightly tasks, including delegating work and overseeing their performance.
- Lead the team to achieve goals through mystery audits, customer comment index, quality evaluations, and hotel standards.
- Contribute to the strategic running of the hotel, working closely with senior team members to drive business success.
- 2-3 years of experience in a similar night or reception role, preferably in hospitality.
- Excellent knowledge of the hotel business, including operations and customer service.
- Strong leadership skills, with experience in people development and management.
- Excellent organisational skills, with the ability to oversee and delegate work to others.
- A warm, friendly, and approachable personality when dealing with fellow staff and guests.
Our commitment to promoting from within is just one of the many benefits we offer, along with training and development opportunities, a competitive salary and benefits package, and a supportive work environment.
