Customer Support Professional

5 days ago


Dublin, Dublin City, Ireland beBeeKnowledge Full time €40,000 - €80,000

Job Title: Technical Support Specialist

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In this role, you will be responsible for providing technical support to customers and resolving complex technical issues.

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Key Responsibilities:

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  • Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
  • Provide amazing customer support experiences using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
  • Manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases.
  • Play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
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Qualifications and Technical Skills:

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  • Experience: 1+ years in a customer-facing technical support or troubleshooting role.
  • Troubleshooting: Demonstrated experience and ability to troubleshoot and resolve complex technical issues in a structured way.
  • Technical Skills:
    Ability to read Java/JavaScript code (not required to write).
    Ability to debug browser and HTML-related issues.
    Familiarity with ServiceNow (preferred, but not mandatory).
    Comfortable reading log files
    AI Awareness: Experience in leveraging AI tools, automating workflows, or critically evaluating AI's impact on processes.
  • Mindset:
    Strong critical thinking and


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