Customer Support Professional
5 days ago
At the heart of our operations, we have a role that requires exceptional individuals who can deliver outstanding customer service. Located in Dublin and working on a hybrid model, you will spend three days a week in the office.
We are seeking a fluent German speaker to join our Client Support Team as a full-time, permanent employee. This is an excellent opportunity for someone passionate about delivering exceptional support and eager to grow within a dynamic international environment.
Main Responsibilities
- Provide consultative support, consistently going the extra mile for customers
- Assist B2B clients with inquiries and technical issues via email, phone, and chat
- Collaborate with other departments and product teams to resolve complex queries
- Ensure high levels of customer satisfaction
- Demonstrate flexibility, resilience, and a consistently positive attitude
Your Profile
- Fluency in German and English (written and spoken – C2 level)
- Previous experience in a customer-facing role (Customer Service or Technical Support)
- Strong critical thinking and problem-solving abilities
- Proactive and customer-focused mindset
In this role, you will be responsible for delivering top-notch customer service, resolving complex queries, and ensuring the highest levels of customer satisfaction. If you have what it takes to excel in this role, please submit your CV to apply.
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