Digital Customer Success Director

4 days ago


Dublin, Dublin City, Ireland Servicenow Full time

As a Digital Customer Success Director, you'll play a pivotal role in shaping the future of digital customer success at ServiceNow. In this position, you'll lead the development of integrated roadmaps for infusing GenAI in Impact's Value Management capabilities.

This role demands a deep understanding of SaaS/enterprise software product management, combined with exceptional leadership and influencing skills. You'll collaborate with senior leadership to define strategic product direction, work cross-functionally with research, design, and engineering teams, and drive execution through agile development methodologies.

Your expertise in digital experience technologies, along with your ability to communicate complex ideas simply, will be invaluable in this role. You'll have the opportunity to work with a talented team of professionals who share your passion for innovation and customer-centricity.

If you're a seasoned professional with a proven track record in digital customer success, we invite you to explore this exciting opportunity.



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