Senior Technical Support Specialist

2 days ago


Dublin, Dublin City, Ireland beBeeExpert Full time €40,000 - €80,000

Job Opportunity:

Helpdesk Expertise Required

We seek a skilled Helpdesk Engineer to fill a technical support position. As a Helpdesk Engineer, you will provide expert assistance and troubleshooting services to our users.

Key Responsibilities:
  • Office 365 administration experience
  • At least four years' experience working in a Level-1 Helpdesk Role
  • Experience with Active Directory: user creation, password resets, account removals/transfers, and related tasks
  • Proficiency using a Helpdesk system for logging and monitoring calls, following up, escalating, closing issues, and communicating solutions to the team
  • Expertise with local Desktop Support issues (local software, network connectivity, printing, PC performance)
Requirements:
  • Eligibility to work full time in the location or hold a valid long-term work visa
  • Compliance with data protection laws when processing personal data


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